Understand What Your Customers Are Trying to Explain
Customer complaints are often the tip of the iceberg. Watch what has really frustrated your customers to gain insight into the problem.
No credit card is required.
Works Out of the Box with Every Platform
Easy installation. Be it Shopify, Wix, or advanced JavaScript frameworks like Angular, Ember, or React, Reactflow works out of the box in seconds with just one line of code added to your website. It comes with integration apps and plugins for easy installation on popular platforms such as Shopify and WordPress.
Reactflow can accurately record your website even if it uses the latest technologies like Shadow DOM.
Console Logging
Every console message will be displayed in accordance with user activity. Clicking on each message will jump to the time index when the message was generated on the user's browser.
Privacy Respected
You can blacklist or whitelist elements for recording. Track visitors anonymously; you do not have to worry about GDPR as Reactflow masks all texts and keystrokes by default, out of the box. Best yet, it does not distort the template in recordings.
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Custom Tagging
Tag your customers by their plans, user ID, or name to find videos from them easily. Unlimited tags can be assigned for each visitor, manually or via your application codes.
Flexible Filters
Find the exact video you are looking for with filters that are capable of mixing advanced parameters.
Bug Notification and Logging
Nothing can block your sales more than bugs and hiccups. Reactflow helps you to solve them by extracting JavaScript Stacktrace, Network, and 404 errors from recordings and listing them for you to watch exactly what actions led to the error.
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Watch Your Prospects Turn into Customers. Literally.
Study your visitors' behavior patterns. Session replay is the most powerful tool for marketers, designers, product managers, and developers. Uncover errors and see why your users are getting frustrated and leaving. Watch what is blocking or distracting your customers, pivot, and repeat the analysis.
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Full Context of Visitors
See how they find your website, which pages they viewed, how long they stayed on your website, and of course, watch what they did on each page.
Know Where to Fix via Stack Trace
We not only show you why an error happened, but we also show you exactly which line and function need to be fixed.
Monitor Page Load Speed
Visitors will leave your website if it is loading slowly. See how fast your web page is opening for each visitor and identify the culprits.
Add Your Team Members
Let your developers, marketers, and designers access the data collected. Set permissions for each user and resolve all issues with your team members onboard.
Share Recordings with Anyone Instantly
Invite your team members to access all recordings, or share individual recordings with anyone instantly.
Leave Comments on Recordings
Got something to say about a specific user action to your team members? You can leave notes on any specific moment of the recording.
Get Notified of Errors Before Customers Start to Complain
Be aware of 404 errors, Network errors, JavaScript errors, and Console messages as soon as they happen. Do not wait for your customers to report them to you. If you are lucky, 1 out of 100 users might report issues they see back to you, the rest will just leave your website.
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Screenshot of Issues
Your visitors do not need any additional tools to take a screenshot of faulty features on your website.
Hear Them Out. Let Them Explain the 'Why'.
Nothing can express a user's voice better than their own words. Encourage visitors to leave feedback using the Survey, poll, and feedback collection widgets we offer. Collect lead details to enhance your marketing.
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