What is personal information to us?
Personal information consists of your IP address, browser user agent, pages that you visit, account authentication that you use to login to your account and register an account with us such as your email address.
How we use your personal information collected via our website?
If you are a user of Reactflow or visit our website at reactflow.com and use services that we offer, we collect your email address and websites that you own via forms that you enter via them (such as login form, site registration,...). Furthermore, we use Hitsteps web analytics in order to gather realtime visitor information which will be used if you open a ticket with us and it will provide us with information about your pageviews in Reactflow and help us to assist you better.
Your account email address will be used by us to send you emails regarding your service with us such as overusage of plan, payment receipt and additionally you can opt-in for product updates when you are registering an account with us.
Password you provide to us when login or registering, will be hashed with random salts which make it impossible to recover original password from our database.
Nor we and neither our web analytics partners, capture any kind of IP address from you for analytics purposes. Hitsteps collect anonymized IP address for analytics and we collect IP address through web server access and error logs which will be discarded after 7 days. This access and error log will not be processed by any analytics software and it is solely used to provide security for our servers.
Personal data collection from service that we offer
Reactflow record visitors activity and enable playback in a fully anonymized way. We do not track IP address and we do not bind users to any profile. We receive IP address as part of default TCP/IP functionality and we process this IP address to detect country and estimated location of visitors, then we disregard the IP address in our analytics. We do not create a profile of user therefor we would not be able to provide history of visits by exact same user. Each session is an individual anonymous session. Furthermore, data that we record will be anonymized before they even reach our servers. Texts and typed inputs in a web page will be masked by placeholder characters before transmitting to our server. Website owners who use our service are able to whitelist specific elements in their website where texts transmitted in cleartype. We advice all of our customers to avoid collecting any cleartype texts and our software block as much as possible as we provide various checks to ensure no password or sensitive elements will be transfered, and website owners who whitelist an element, they do so after accepting the fact that they must receive consent from their visitors. Website owners response to consent will be recorded and verified by binding to a mobile phone number.
Cookies, sessionStorage and localStorages are technologies that allow store piece of information on user browser to be accesible within next pageviews. This is necessary to keep customers logged in and avoid login status to be lost from page to page. We use these technologies to store how many times a visitor come to our website or our customers websites. Furthermore, we use these technlogies to ensure accuracy and performance of our website and our customer website by caching results of previous page and providing cache for next page so that browser does not have to recalculate everything from scratch. We use this technologies to keep our users logged in to their account as well. You or your visitors might block or disable these technologies which might reduce performance (as in term of speed) of our services.
To whom we disclose personal information
We do not sell, lease or exchange any part of our and your customer information to any third parties. However as part of our service, we provide your visitors collected information to you and/or people you have invited into your Reactflow organiation account to have access to website under your account. For functionality purposes, our service providers such as Amazon Web Services, ElasticEmail and SendGrid might receive this information as they store, hold or provide services to us. We use Hitsteps web analytics which they will receive non sensitive information about our customers. If Reactflow get acquired, our user base and data we own from our services is considered one of the Reactflow assets which will be transfered to the new owner. If we receive court order or request from legal law enforcement or government agencies, we will comply with data that we may have available for them. However, as mentioned previously, we do not bind analytics data to any specific profiles and therefor, there is no way to provide history of an specific user or visitor to anyone.
How to opt-out?
When you are registering for Reactflow, you have option to optin for both deeper level of analytics and receiving newsletter from us. If you opted in and now wish to opt-out, you can do so by modifying your account setting by logging to your account and going to account page. We will be able to opt you out if you send an email to us at [email protected] as well.
If you wish to opt-out from Reactflow tracking you in all of our customers websites (globally), you can opt out using form below.
Is Reactflow scripts copyrighted?
Yes. Our scripts are copyrighted and unauthorized usage, copying, duplication or modification of our codes will be reported to authorities. Our software use Open source projects where necessary as mentioned in our licenses notice page.